Frequently Asked Questions

How does this work?

You choose your Picnic – Basket Meals (Traditional or Luxe),  Mountaineer Bag, Custom or Picnic Catering) by filling out the inquiry form. Choose your date, delivery time and delivery location. We will confirm your reservation within 24 hours based on availability.

How much notice do you need to create my Picnic?

For The Traditional Picnic and The Mountaineer Picnic, we recommend your order to be placed at least 48 hours in advance. We do get fully booked, especially on weekends! Please note that if we are already fully booked for the date you request, we may be unable to deliver your Picnic, even if you have placed your order 48 hours in advance. You will receive confirmation of your event booking by email and a link for payment once your Picnic reservation is confirmed.

For The Custom Picnic or Picnic Catering, please allow a minimum of one weeks’ notice so that we can prepare for your special event and make it perfect!

What does my Picnic include?

Please see the description for items included in each of our Picnics by clicking one of our options: Traditional, Mountaineer, Custom

How do I pay for my Picnic?
Once your Picnic date and time are confirmed, you will receive a confirmation email with a PayPal link to make your payment.
Can you cater to special dietary requirement?

It is our pleasure to make sure everyone can enjoy the Picnic….please let us know of your special dietary requirements and we will do our very best to accommodate them. Additional charges may apply based on alternate menu choices. Please know that our commercial kitchen, and the kitchen of our vendors, may have cross contamination of allergens. Please let us know how to best serve you but be aware that we cannot guarantee certain exposures. 

How do you ensure cleanliness / proper hygiene?

We are ServSafe Certified at Managers Level. At Asheville Picnic Company, we take hygiene and cleanliness very seriously. All of our picnic foods are pre-packaged by our vendors and placed into your basket or lunch bag. All fresh food (like our charcuterie boxes) are prepared in a commercial kitchen, and carefully prepared and boxed. For The Custom Picnic, all food items will come directly from a commercial kitchen….prepared and wrapped. All members of our team practice high levels of personal hygiene and hand washing, and wear gloves during the handling of your food delivery.

How long are gift vouchers valid for?

Picnic Gift Vouchers are good for 12 months from the date of purchase. Gift vouchers are not redeemable for cash.

What is your refund/cancellation policy?

REFUND AND CANCELLATION POLICY

Picnic Basket Meals or The Mountaineer Picnic:
Outside of 72 hours from your Picnic
A 100% refund will be offered for cancellation for personal reason or in the event inclement weather is forecasted. Alternatively, we can reschedule or relocate your Picnic.

Within 72 hours of your Picnic:
If you wish to cancel without rescheduling or relocating your Picnic, a refund less food charges will be provided.

Day of Picnic:
If you cancel the day of Picnic, no refund can be provided.

The Custom Picnic or Picnic Catering:
On acceptance of your Custom Picnic Quote, a 50% non refundable deposit is required to secure your booking. Full payment is required 10 days prior to your Picnic date.

For cancellations:
50% of total costs will be refunded if cancelled 10 days prior to Picnic date
We cannot offer refunds if cancelled 48 hours prior Picnic date