Frequently Asked Questions
How does this work?
You choose your Picnic (Traditional, Mountaineer, or Custom) by filling out the enquiry form. Choose your date, delivery time and delivery location. We will confirm your reservation within 48 hours based on availability.
How much notice do you need to create my Picnic?
For The Custom Picnic, please allow a minimum of one weeks’ notice so that we can prepare for your special event and make it perfect!
What does my Picnic include?
How do I pay for my Picnic?
Can you cater to special dietary requirement?
How do you ensure cleanliness / proper hygiene?
At Asheville Picnic Company, we take hygiene and cleanliness very seriously. All of our picnic foods are pre-packaged by our vendors and placed into your basket or lunch bag. All fresh food (like our charcuterie boxes) are prepared in a commercial kitchen, and carefully prepared and boxed. For The Custom Picnic, all food items will come directly from a commercial kitchen….prepared and wrapped and never touched by our hands. All members of our team practice high levels of personal hygiene and hand washing, and wear gloves and masks during the handling of your food delivery.
How long are gift vouchers valid for?
Picnic Gift Vouchers are good for 12 months from the date of purchase. Gift vouchers are not redeemable for cash.
What is your refund/cancellation policy?
REFUND AND CANCELLATION POLICY
The Traditional Picnic or The Mountaineer Picnic:
Outside of 48 hours from your Picnic
A 100% refund will be offered for cancellation for personal reason or in the event inclement weather is forecasted. Alternatively, we can reschedule of relocate your Picnic.
Within 48 hours of your Picnic:
If you wish to cancel without rescheduling or relocating your Picnic, a refund less food charges will be provided.
Day of Picnic:
If you cancel day of Picnic, no refund can be provided.
The Custom Picnic:
On acceptance of your Custom Picnic Quote, a 20% non refundable deposit is required to secure your booking. Full payment is required 5 days prior to your Picnic date. For cancellations:
20% of total cost if cancelled 5 days prior to Picnic date
50% of total cost if cancelled 4 days prior to Picnic date
100% of total cost if cancelled 48 hours prior Picnic date